Moody Lovewear will gladly exchange or refund items within 30 days after the arrival of the package with an original receipt, except underwears. We don’t return underwear due to hygiene reasons. Items must be in their original state: unwashed, unaltered, not damaged, and must have all tickets attached. All returned merchandise will be fully refunded in the original form of payment.

For purchases through PayPal, if:

  • PayPal balance or bank account was used, the amount will immediately be refunded back to your PayPal account.

  • Credit card was used, the refund will immediately be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.

  • To protect our customers from fraudulent activity, Moody Lovewear reserves the right to request valid photo ID for the purposes of validating customer information when processing a return. For more information, please contact Moody Lovewear Customer Service.