Frequently asked questions

Shipping and Delivery

Do you offer shipping to the US or internationally ?

Yes, we ship to both Canada and the USA.



Which shipping/delivery services will be used to deliver my order?

We are currently using Canada Post and Purolator to ship and deliver our products throughout Canada and United States.



How do I know the shipping fees on my order?

You can find out the shipping cost on the checkout page during the checkout process. However, all orders over 100$ get FREE shipping!



How long is the delivery time for my location?

Please consult our [Shipping and Delivery] page to find out the ETA of your order!



How will my products be packaged?

Our products are packaged in individual shipping bags!



How can I track my order?

We will provide you with a tracking number once the order is shipped. You will have to track your order on the shipping/delivery provider’s website



Do you offer free shipping?

All orders over 100$ benefit of FREE standard shipping!



Placing an Order?

How do I place an order?

You can place an order directly through our website by adding your desired product to your shopping cart. Make sure to select the quantity you desire for each product you add to your cart.Whenever you are ready to checkout, simply click on the shopping cart icon to review your order and process payment!



How do I pay for my order?

You will be prompted to enter your billing information once you confirm your order through checkout. We currently accept payment through all major credit card providers (VISA, MasterCard, AmEx) or Paypal



Do you charge taxes?

Yes, the taxes will be calculated at the end of the checkout process before payment processing. Taxes are calculated considering you billing address.



Returns

Do you have a returns policy?

Yes! Please consult our Returns Policy page for further information



Can I exchange a product?

Yes, you can request an exchange within 30 days of your order, except underwears. Please consult our [Returns Policy] page for further information.



Website issues

Which browsers are compatible with decodecor.ca?

Google Chrome, Safari, Mozilla Firefox, Internet Explorer



Is my personal information secure?

All the personal information we ask for is strictly used to process your Orders. We will NEVER distribute your information to any third-party organisation