Frequently asked questions
Shipping and Delivery
Do you offer shipping to the US or internationally ?
Yes, we ship to both Canada and the USA.
Which shipping/delivery services will be used to deliver my order?
We are currently using Canada Post and Purolator to ship and deliver our products throughout Canada and United States.
How do I know the shipping fees on my order?
How long is the delivery time for my location?
How will my products be packaged?
Our products are packaged in individual shipping bags!
How can I track my order?
Do you offer free shipping?
All orders over 100$ benefit of FREE standard shipping!
Placing an Order?
How do I place an order?
You can place an order directly through our website by adding your desired product to your shopping cart. Make sure to select the quantity you desire for each product you add to your cart.Whenever you are ready to checkout, simply click on the shopping cart icon to review your order and process payment!
How do I pay for my order?
Do you charge taxes?
Yes, the taxes will be calculated at the end of the checkout process before payment processing. Taxes are calculated considering you billing address.
Do you have a returns policy?
Yes! Please consult our Returns Policy page for further information
Can I exchange a product?
Yes, you can request an exchange within 30 days of your order, except underwears. Please consult our [Returns Policy] page for further information.
Which browsers are compatible with decodecor.ca?
Google Chrome, Safari, Mozilla Firefox, Internet Explorer
Is my personal information secure?
All the personal information we ask for is strictly used to process your Orders. We will NEVER distribute your information to any third-party organisation